1.Introduction
Cumulus Engineering LTD ("Company", "we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our websites ("Website") and use our services. By accessing or using our Website and services, you agree to this Privacy Policy.
2.Data Controller
Cumulus Engineering LTD is the data controller responsible for your personal data. Our contact details are:
3.Information We Collect
We collect and process the following types of personal data:
3.1 Personal Data You Provide
- • Contact Us Form: When you have given your explicit consent for specific purposes, such as contacting or receiving marketing communications.
- • Request Demo Form: Name, email address, phone number (optional), company name, job title, and specific requirements or interests.
- • Purchasing Services: Name, email address, billing address, payment details (processed through a secure third-party payment processor), company name, and VAT number (if applicable).
3.2 Data Collected Automatically
- • Usage Data: Information about how you use our website and services, including your IP address, browser type, operating system, referral URLs, and page views.
- • Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect and store information about your preferences and browsing activities.
4.How We Use Your Personal Data
We use your personal data for the following purposes:
4.1 To Provide and Improve Our Services
- • To respond to your inquiries and provide customer support.
- • To process your demo requests and tailor the demo to your needs.
- • To process your orders and manage your account.
- • To enhance and improve our Website and services.
4.2 Marketing and Communications
- • To send you marketing communications about our products and services, where you have opted-in to receive such communications.
- • To communicate with you about updates, promotions, and news.
4.3 Legal and Regulatory Compliance
- • To comply with legal obligations, such as tax and accounting requirements.
- • To enforce our terms and conditions and protect our legal rights.
5.Legal Basis for Processing
We process your personal data based on the following legal grounds:
- • Consent: When you have given your explicit consent for specific purposes, such as contacting or receiving marketing communications.
- • Contract: To perform a contract with you or to take steps at your request before entering into a contract.
- • Legitimate Interests: For our legitimate business interests, such as improving our services, ensuring the security of our website, and communicating with you.
- • Legal Obligation: To comply with legal and regulatory obligations.
6.Data Sharing and Disclosure
We do not sell your personal data. We may share your personal data with:
- • Service Providers: Third-party service providers who assist us in operating our business, such as payment processors, hosting providers, and email service providers. These third parties are required to use your personal data only as necessary to provide these services to us.
- • Legal and Regulatory Authorities: If required to comply with legal obligations or protect our legal rights.
7.International Data Transfers
If we transfer your personal data outside the European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your data in accordance with GDPR requirements.
8.Data Security
We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.
10. Your Rights
If you are a resident who lives in a country that is part of the GDPR and are a natural person, you have the following rights:
- • Access: The right to request access to your personal data.
- • Rectification:The right to request correction of inaccurate or incomplete personal data.
- • Erasure:The right to request deletion of your personal data, under certain conditions.
- • Restriction of Processing:The right to request the restriction of processing your personal data, under certain conditions.
- • Data Portability:The right to receive your personal data in a structured, commonly used, and machine-readable format.
- • Objection:The right to object to the processing of your personal data, under certain conditions.
- • Withdrawal of Consent:The right to withdraw your consent at any time, where processing is based on consent.
To exercise your rights, please contact us at [DPO Email Address].
11.Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to enhance your browsing experience. For detailed information on how we use cookies and how you can manage your preferences, please see our Cookie Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Website. Your continued use of the Website following the posting of changes constitutes your acceptance of such changes.
13. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact our support team via support@omnisep.co.uk .